Remote assistance is a convenient way for you to connect to us for professional assistance. We connect to your computer and walk you through the solution. A JTG Systems technician can view your screen and chat with you about what you both see. Our technicians can use the mouse and keyboard to work with you on your computer but only when you say it’s OK. Once we log off we can’t log back in, the program is made that way for your safety and for ours.

Remote assistance is a great tool for anybody suffering from computer problems that needs a quick fix or if you want that extra piece of mind to make sure your computer / laptop is totally updated, free from clutter and running at maximum performance.

Remote assistance is available by booked appointment- Call (905) 346-3281 to book!

Key benefits of remote assistance

• Get assistance without bringing your machine to our shop.
• Problems fixed mid-day without interruptions in the home or office.
• We can fix your software problems from anywhere on earth with a steady high speed internet connection

A few of the things that our full service remote technicians can provide:

• Locate and exterminate running viruses
• Identify and eliminate spy ware applications
• Install new software on your computer
• Assist with hardware installation
• Solve pesky computer glitches
• Unlock hidden features on your computer
• Assist with your printer or other peripheral devices
• Teach you the best way to maintain your computer
• Increase the security and speed of your Internet connection
• and much more!